I'm having a bit of a worrying time with a shoe order from Alternative Footwear this year. I ordered some £100 ballet shoes from them just after Xmas last year, and they were delivered in early January, but turned out to have a manufacturing defect (sole was detached from the upper on one shoe). I rang them up and got the details for sending them back, and did so - they were confirmed delivered by the post office at the end of January.
Since then I've heard nothing back.
I've emailed asking for an update, with no reply, and I've tried phoning them several times on various days and times, and their phones are never answered. I'm starting to worry that they've gone bust or something :(
Anyway, if I don't get some news soon, I guess this will be a bad review for the front page, but I'm holding off on that for as long as possible because this company have always had a great reputation as far as I know. I'm trying to give them every benefit of the doubt before I decide that something has really gone that badly wrong...